Busparking Český Krumlov - FAQs
Tour Bus Rules - Starting from 1 June 2019
SINCE WHEN DOES A FEE APPLY TO ENTER THE BUS-STOP IN ČESKÝ KRUMLOV?
BUS-STOP entry fee in Český Krumlov applies from 1 June 2019.
HOW IS ADVANCE RESERVATION POSSIBLE FOR BUS-STOP ENTRY?
BUS-STOP entry reservation is required prior to the tour bus arrival using the on-line system available at www.busparking.cz/online. A time slot will need to be booked for each entry of the tour bus into the BUS-STOP, i.e. one slot for off-boarding upon arrival and another for on-boarding of clients upon departure. Reservation system will be available from 10 May 2019.
SINCE WHEN IS THE ONLINE BOOKING SYSTEM OPEN?
BUS-STOP terminal usage can be reserved at www.busparking.cz/online starting from 10 May 2019.
Can BUS-STOP be used without a prior on-line reservation?
On-line reservation is possible up to 30 minutes prior to planned terminal usage. On-line reservation also entitles the holder for a 50% bus parking reduction fee at P-BUS parking area (Chvalšinská Street 242) – until the bus area capacity is reached. When a tour bus arrives without an advance on-line reservation, only two reserve places on BUS-STOP B are available, that may be used for an extra fee of 2.000 CZK / 1 entry (80 EUR / 1 entry).
If the tour bus is coming without an advance on-line reservation, will be possible to make than the online reservation for the second entry, eg on-boarding of the guests?
Yes, if the tour bus arrives without on-line booking and unloads guests on BUS-STOP B for an extra fee of CZK 2.000 CZK (80 EUR), it will be possible to reserve the time slot for picking up guests than on-line separately.
Is the BUS-STOP reservation fee applicable for all buses and is there a difference in fee due to bus size?
The BUS-STOP entry fee is the same for all tour buses regardless of their size.
Is guest luggage off- and onloading possible at the BUS-STOP for transportation to hotel?
Guest luggage off- and onloading for shuttle or taxi transportation is not possible on the BUS-STOP due to time constraints and in the interest of ensuring the traffic fluency. Luggage may be offloaded on the P-BUS parking areas.
Are there any additional facilities available for waiting guests at the BUS-STOP?
The following facilities are available directly at the BUS-STOP: free-of-charge toilets, free wi-fi, relaxation area with benches.
WILL BE POSSIBLE TO CHANGE THE TIME SLOTS RESERVATION IN CASE OF DELAY?
Yes, it will be possible to move the booked time slot free of charge up to 30 minutes before arrival.
WHAT HAPPENS WHEN THE TOUR BUS CAN NOT CREATE TIME TO COME?
When the delay occurs just before the scheduled arrival and the time slot ordered is exceeded, the driver will be able to enter the ordered terminal, but will then pay an additional fee of CZK 250 (EUR 10) on the spot - if exceeded within 60 minutes. In case of exceeding the ordered time slot of more than 60 minutes, an additional fee of CZK 1,250 (EUR 50) will be paid on the spot. Payment will be possible in cash or by card in CZK or EUR.
HOW LONG CAN STAY THE TOUR BUS ON THE BUS-STOP?
The tour bus is only allowed to use the bus-stop for a period of time pre-booked on the online system. In case of exceeding the time slot (max. 60 min.) or early arrival (max. 10 min.) an additional fee of 250 CZK (10 EUR) will be paid on the spot. If the ordered time slot exceeds 60 min. or in case of early arrival longer than 10 min. will be paid an additional fee of CZK 1,250 (EUR 50) on site. If the BUS-STOP B terminal is used without an advance on-line reservation, the tour bus can remain on the terminal for a maximum of 10 minutes. In case of exceeding 10 min. will pay an additional fee of 250 CZK (10 EUR), after 20 minutes 1.250 CZK (50 EUR).
ONLINE BOOKING SYSTEM
WHAT TIME SLOTS CAN BE RESERVED IN ON-LINE BOOKING SYSTEM?
Every hour it will be possible to choose from 3 fixed 20-minute time slots in the online booking system, eg 9:00 - 9:20, 9:20 - 9:40, 9:40 - 10:00 etc.
WHAT WILL BE THE RESERVATION CAPACITY OF THE ON-LINE BOOKING SYSTEM?
The capacity of reservations was increased for the maximum number of 13 places for a trouble-free check-in at peak times, with 7 places on BUS-STOP A and 6 places on BUS-STOP B. However, this step means that it will not be possible to hold free capacity for buses arriving outside the online booking system.
WHO CAN MAKE RESERVATIONS IN ON-LINE BOOKING SYSTEM?
At the on-line booking system the the reservations can be booked by the travel agencies, the bus carriers and the accommodation facilities.
HOW CAN I MAKE A BUS-STOP RESERVATION FOR A TARIFF FOR overnigts TOURISTS?
The BUS-STOP entry for overnigtsstay tourists must be made in the on-line system at www.busparking.cz. The system will prompt you to enter a discount code during the process of booking. You will receive discount codes from the accommodation in which the tourists stay. The accommodation requests discount codes at least 14 days prior to the scheduled arrival of guests at email@example.com.
WILL BE POSIBLE TO BOOK THE TIME SLOTS FOR MORE ENTRIES IN ONE ON-LINE RESERVATION?
No. In one on-line reservation it is possible to book a time slot only for one entry to the terminal, ie for one tour bus it is necessary to make two reservations, one to ensure the off-boarding of guests on arrival and the other to ensure the on-boarding of guests on departure.
HOW WILL THE booked TIME SLOTS ON THE ON-LINE SYSTEM BE PAYED?
Payment must be made for each time slot ordered, ie one payment for reservation of time slot for off-boarding of guests and a second payment for reservation of tim slot for on-boarding of guests. Payment will be possible by payment card only and in CZK or EUR.
Does the booking process require me to provide a license plate number?
No, the number on the vehicle license plate is not required. The QR code is "paired" with the registration number plate of the bus when entering the BUS-STOP.
How long in advance can bus arrival times be booked?
BUS-STOP off- and on-boarding terminal usage may be booked up to 6 months in advance.
Where can empty buses be parked once guests have disembarked?
Empty buses can park at designated P-BUS parking areas located at the outskirts of the town. Central P-BUS parking area is available at Chvalšinská Street 242 (ca. 300 meters away from the off- and onboarding P-BUS STOP station) or, in case the capacity is reached, a privately-owned bus parking area at Kaplická Street 623.
What are the bus parking charges per 1 hour and per 24 hours?
The central P-BUS parking area at Chvalšinská Street 242 pricelist will be available at www.busparking.cz. Buses with an advance on-line reservation to use the off- and on-boarding P-BUS station will be able to claim a 50% reduction off parking charges at the P-BUS parking area (until full capacity of the parking area is reached).