BUS STOP Český Krumlov – FAQ

We recommend it. A reservation guarantees your spot at the chosen time and also offers a better price of 1,400 CZK for two entries (drop-off and pick-up). Entry without a reservation is possible, but at a higher fee of 1,800 CZK for two entries (drop-off and pick-up). You can make a reservation (and register at the same time – if you are not yet our customer) via the online reservation system.

Entry to the BUS STOP terminal can be reserved up to 12 months in advance through the online reservation system.  

Yes, but only if capacity is available at the terminal. In that case, you will pay the higher tariff of 1,800 CZK for two entries (drop-off and pick-up) on-site at the automated payment machine. Payment is accepted both by card and in cash (CZK or EUR).

You are reserving two entries to the BUS STOP terminal – one for arrival (drop-off) and one for departure (pick-up). Each entry includes a 20-minute time slot during which your passengers will board or alight. Within a single order, you can make and pay for multiple such reservations. Once your order is completed, you will receive QR codes for each reserved entry by email.

Anyone can make a reservation via the online reservation system. Please note, however, that reservation confirmations and entry QR codes are automatically sent to the email address provided during registration (username), unless you enter a different email address when creating the reservation.

Yes, within a single order you can create and pay for multiple reservations.

No, it is not required. The licence plate is matched automatically upon entry using the QR code. If you do enter the coach's licence plate number during the online reservation, the system will automatically recognise it upon arrival, issue a ticket and raise the barrier without scanning the QR code – however, we recommend having the QR code ready just in case.

No. Reduced tariffs apply, in accordance with the current price list, to minibuses (up to 23 seats including the driver), school groups, and tours with an overnight stay in Český Krumlov. To benefit from a reduced tariff, registration and reservation via the online reservation system are required.

No application is necessary; however, the reduced tariff is only available when booking online. If there is a difference of at least one calendar day between the date of the 1st entry (drop-off) and the 2nd entry (pick-up) as entered in the reservation system, the overnight stay reduced tariff will be applied automatically.

Yes, school groups enter free of charge; however, registration and approval via the online reservation system are required. Only a school can apply for this tariff during registration. Upon selecting it, the applicant will receive an email with the form "Application for School Discount", which must be completed and sent to busstop@ckrumlov.info.

No. Only a school can apply for this tariff during registration in the reservation system. Upon selecting the School tariff, the applicant will receive an email with the form "Application for School Discount", which must be completed and sent to busstop@ckrumlov.info.

Yes, changes can be made at any time through the online reservation system, no later than 30 minutes before the start of the reserved time slot.

The system allows a 40-minute tolerance both before and after the reserved time. In total, you have a 100-minute window for entry, but the actual stay at the terminal is always limited to 20 minutes. If you cannot make it within the time tolerance and have not modified your reservation (changes are possible up to 30 minutes before the start of the reserved time slot), please contact the dispatch team upon arrival via the intercom (button on the post) at the entry barrier of the BUS STOP terminal.

Upon entry, scan the QR code of your reservation at the entry barrier (original PDF on your mobile phone or printed). Once the QR code is validated, the system will grant you access to the terminal and issue a ticket to the driver, which must be kept – upon exit from the terminal, it will be inserted into the stand at the exit barrier. If you entered your coach's licence plate number during the online reservation, the system will automatically recognise it upon arrival, issue a ticket and raise the barrier without scanning the QR code – however, we recommend having the QR code ready just in case. The reserved 20-minute slot starts from the moment of entry to the terminal. Upon exit, the barrier will open automatically when the licence plate is correctly read and the 20-minute limit has been observed.

If the QR code cannot be read at the scanner at the BUS STOP terminal entry, please contact the dispatch team via the intercom (button on the post) at the entry barrier.

A coach may stay at the BUS STOP terminal for a maximum of 20 minutes from the moment of entry. If the permitted 20-minute limit is exceeded, an additional fee will be charged on-site in accordance with the current price list.

Passengers have access to free WC facilities (approx. 200 m from the terminal), free Wi-Fi, and a rest area with benches.

No. The terminal is used exclusively for drop-off and pick-up of passengers. Luggage transfer, e.g. for transportation to a hotel, must be arranged at the designated coach parking areas.

Tour buses park at the designated parking areas P-BUS (approx. 400 m from the BUS STOP Terminal, 31 coach spaces) or BUS PARKING Kaplická (approx. 2 km, 27 coach spaces). Both parking areas operate year-round with facilities for drivers. The short-term parking fee is 100 CZK per hour (up to five hours of parking); once five hours are exceeded, the 24-hour tariff of 500 CZK applies automatically.

Coach parking cannot be booked online. At the BUS STOP terminal, a navigation board displays the number of available spaces at the nearest parking area P-BUS, which has up to 31 coach spaces. If the board shows zero, please use BUS PARKING, located 2 km away.

At P-BUS, an automated payment machine is available. At BUS PARKING, parking fees are paid to the attendant. In both cases, payment is accepted by card or in cash (CZK or EUR).